FAQ

Frequently asked questions

Payments Accepted





Shipping


Typical shipping is 5-7 business days **COVID-19 could also have an affect on shipping by 1-3 additional buniess days** Please allow 2-3 business days for your payment to clear once your payment has been cleared you will receive a tracking number via email. Please allow 5-7 business days (from the time you place your order) for your prduct to arrive. We are not responsible for lost packages and weekends are not counted as business days. If you have placed an order with custom color please allow 2 additional business days.




Returns


Due to the nature of our product, all of our hair extensions are final sale. We do not offer refunds on any hair extension purchases. If you believe that you have received the wrong merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle.




Hair Care Tips


Take care of your extensions by shampooing in warm water, followed by a deep condition. Let the hair air dry and avoid excessive heat. **Tip** Use a heat protectant if blow drying or flat ironing hair.





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